Replies where customers already are
SMS and WhatsApp messages get handled without customers needing to change channel or wait for someone to check a phone.
The AI Front Desk for UK Trades — a team of AI agents that answers, books, follows up, and gets you paid. Book a demo
Messaging Agent · Answer · SMS and WhatsApp · UK tradesKeep up with customers who do not call.
Keep up with customers who do not call.
AI replies on SMS and WhatsApp.
Messaging Agent replies to SMS and WhatsApp enquiries, asks for the right details, follows up politely, and keeps the conversation moving toward the next action.
Secondsfirst SMS and WhatsApp reply, not next morning(target)
✓Managed by a UK-based team
✓Live in 7 days once setup is complete
✓£999 setup, then £399 monthly, monthly rolling
customerjourneys.ai/messaging-agent
Live workspace
Messaging Agent
WhatsApp and SMS
Photo sent by customer
Customer sends a leak photo over WhatsApp and asks if someone can come today.
AI asks for postcode, urgency, access, and preferred time, then updates the workflow.
Message turned into job details
Empire CRM
UpdatedRecord
Photo attached
Record
Postcode captured
Record
Urgency logged
Record
Engineer notes ready
SMS and WhatsApp enquiries answered quickly
Photos and job notes attached before handoff
Less admin lost inside message threads
The agents, in numbers:
8 secSpeed-to-lead target for new enquiries
£999Managed setup around your services, diary, and tone
£399Monthly rolling management with no lock-in
Customers
Working with practical teams across service, trade, and operations.
A few of the businesses connected to CustomerJourneys.ai AI agents, automation, and workflow work.
AnswerMessaging Agent
Messaging Agent
built around real trade workflows.
Built for trades whose customers ask questions, send photos, and confirm jobs inside message threads.
Turns threads into structured details
Photos, issue descriptions, postcodes, access notes, and contact details are captured in a way the office can use.
Keeps confirmation moving
The agent can confirm next steps, ask for missing information, and follow up when the customer goes quiet.
Escalates when needed
Sensitive, complex, or unclear messages are handed to a human instead of the AI guessing.
One managed offer
Built, launched, and tuned by CustomerJourneys.ai.
This is not a self-serve widget. We map your services, diary, tone, fallback rules, and channels, then keep improving the workflow after launch.
Setup
£999
Monthly
£399 monthly
Launch
Live in 7 days
Terms
No lock-in
FAQs
Messaging Agent questions
Can it use our tone?
Yes. We configure wording around how your business speaks to customers and what you want the agent to say or avoid.
Can it handle photos?
Where your setup supports it, the workflow can request and attach useful photos to the enquiry context.
Will staff still see messages?
Yes. The goal is to keep the trail visible so your team can review or take over when needed.
See the Messaging Agent in the full front-desk flow.
Watch how CustomerJourneys.ai answers enquiries, fills the diary, chases follow-up, and keeps the office moving.
Live in 7 days. £999 setup. £399 monthly. No lock-in. UK-based.