Terms of Service

1. Scope and acceptance

These terms govern your use of CustomerJourneys.ai and any related consulting, implementation, automation, and advisory services supplied by Online Buzz Marketing Ltd.

By accessing this website, requesting information, or engaging our services, you agree to these terms. If you do not agree, do not use this website or our services.

2. Business use and authority

Our services are intended for business users. You confirm that you are at least 18 years old and have authority to act for your business or organization.

You must provide accurate information and ensure you have the right to share any data, materials, credentials, and instructions provided to us.

3. Service scope and changes

Service scope, timelines, dependencies, and fees are set out in proposals, statements of work, order confirmations, or other written agreement documents.

If those written service documents conflict with these website terms, the written service documents apply for the relevant engagement.

We may recommend scope or timeline changes where technical, operational, compliance, or third-party constraints materially affect delivery.

4. Your responsibilities

You are responsible for:

• the legality, quality, and accuracy of your source data and instructions;
• maintaining appropriate licenses for any third-party tools you ask us to use;
• reviewing and approving deliverables before live use; and
• ensuring your own legal, regulatory, and sector-specific compliance obligations are met.

5. Acceptable use of the website

You must not misuse this website, including by attempting unauthorized access, introducing malware, attacking service availability, scraping content at abusive rates, or infringing our intellectual property.

6. Fees and payment

Fees, milestones, and payment schedules are defined in your proposal, invoice, or signed service agreement. Unless otherwise stated, all charges are in GBP and exclude applicable taxes.

If payment is overdue, we may suspend non-critical work or access until payment is brought up to date.

7. Intellectual property and licenses

We retain ownership of our pre-existing methods, accelerators, frameworks, templates, software, documentation, and know-how.

Subject to full payment, you receive a non-exclusive, non-transferable license to use deliverables created specifically for your engagement for your internal business operations.

8. Confidentiality

Each party will keep confidential information secure, limit internal access on a need-to-know basis, and use confidential information only for the permitted business purpose.

Confidentiality obligations do not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received from a third party.

9. Data protection

We process personal data in accordance with our GDPR Policy. If required for your engagement, we can execute additional data processing terms.

10. Third-party services

Services may depend on third-party platforms, APIs, cloud services, analytics tools, payment providers, and AI models. Their services are subject to their own terms, privacy policies, availability, and technical limitations.

11. No guaranteed outcomes

We provide implementation and optimization services designed to improve workflows and business performance. Commercial outcomes depend on factors outside our control, including your offer, market conditions, adoption quality, and internal execution.

Unless explicitly agreed in writing, we do not guarantee specific revenue, conversion, cost, or growth outcomes.

12. Warranties and liability

Services are provided with reasonable skill and care. Except where prohibited by law, all other warranties, conditions, and representations are excluded.

To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, revenue, goodwill, opportunity, or anticipated savings.

Subject to the paragraph below, our total aggregate liability under these website terms is limited to the fees paid by you for the affected services in the 12 months immediately before the event giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

13. Suspension and termination

We may suspend or terminate website access or active services where there is material breach, unlawful conduct, payment default, security risk, or misuse of systems.

On termination, rights granted under these terms cease except for provisions that should reasonably survive termination (including confidentiality, IP, liability, and dispute terms).

14. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction unless mandatory law requires otherwise.

15. Changes to these terms

We may update these terms from time to time. The latest version will always be published on this page with the updated effective date.