Legal
Terms of Service
CustomerJourneys.ai is a trading name of Online Buzz Marketing Ltd (Company No. 07230683), 86-90 Paul Street, London, EC2A 4NE, United Kingdom. Questions can be directed to shaz@onlinebuzz.co.uk.
Use of the service
By launching an audit or accessing any deliverables you represent that you have the necessary authority to share the submitted URLs, telemetry, and screenshots with Online Buzz Marketing Ltd. You also agree not to submit unlawful content or data that infringes the intellectual property rights of third parties.
Deliverables & limitations
Findings, opportunity forecasts, and behavioural annotations are advisory in nature. We cannot guarantee specific revenue outcomes or accelerated timelines. You are responsible for validating recommendations before deploying any changes to production systems.
Payment & invoicing
Paid audits are billed in GBP unless otherwise specified. Late payments may pause active work until the balance is cleared. All prices exclude VAT where applicable. Refunds are assessed on a case-by-case basis.
Liability
To the fullest extent permitted by law, Online Buzz Marketing Ltd is not liable for indirect, incidental, or consequential damages arising from the use of CustomerJourneys.ai. Aggregate liability will not exceed fees paid in the 12 months preceding the claim.
CustomerJourneys.ai blends automated tooling with expert analysis. Outputs should be treated as strategic guidance, not legal or compliance advice. By accepting these terms you confirm you have read the GDPR & Data Processing Policy and consent to lawful processing of any personal data included in your audit brief.