01
Capture
The Voice, Messaging, and Web Chat agents handle the first response before the customer goes cold.
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IndustriesSame five problems.
Same five problems.
Different trade workflows.
Every trade leaks work through missed calls, quote silence, diary pressure, invoice chasing, and owner bottlenecks. CustomerJourneys.ai configures the same managed AI front desk around the way your trade answers, books, chases, and runs jobs.
Featured tradesDesigned around the jobs
Designed around the jobs
your customers actually book.
Each trade gets the agents weighted differently: urgent response for plumbers, survey and renewal flow for HVAC, and triage plus quote progression for electricians.
AI front desk for plumbing
Plumbers & Heating Engineers
Plumbing demand is urgent. A boiler leak, no heating call, or service enquiry cannot sit in voicemail until the evening. The agents capture the enquiry, keep install quotes moving, and keep diary, invoice, and review prompts visible.
✓Emergency vs planned triage
✓Photo capture on WhatsApp
✓Callout fee confirmed up front, in writing
See workflow
AI front desk for HVAC
HVAC & Heating Engineers
HVAC teams lose value when enquiries, surveys, quotes, and renewals are not joined up. The agents handle first response, keep survey quotes alive, and keep diary, handover, staged-payment, and invoice prompts visible.
✓Survey-first install rules
✓Gas-safety-aware wording on every message
✓Service reminders that rebook
See workflow
AI front desk for electricians
Electricians & Electrical Contractors
Electrical work often needs triage before the diary is touched. The agents capture the customer, route emergency or survey-led work, and keep quoted jobs alive without pretending complex work should auto-send itself.
✓EICR & certificate enquiries qualified
✓Pricing from your own rate card
✓Quote follow-ups that chase until they answer
See workflow
The trade journeyCapture, qualify, book or quote,
Capture, qualify, book or quote,
follow up, run.
02
Qualify
It collects job type, urgency, postcode, access details, and availability using your rules.
03
Book or quote
The workflow routes the work to the diary, quote chase, or office-review step.
04
Follow up
The Lead Agent chases warm jobs politely instead of relying on memory.
05
Run the job
The Payments Agent and workflow keep engineer briefs, invoice prompts, review requests, and handoffs visible.
Also for
More service trades
Roofers & Roofing Companies
Inspection-to-quote conversion
Drainage & Emergency Callout Businesses
Urgent response and dispatch
Locksmiths & Security Installers
Emergency response plus survey follow-up
Landscaping & Grounds Maintenance
Survey-to-quote and recurring maintenance
Builders & Renovation Companies
High-value quote progression
Cleaning & Maintenance Companies
Recurring contract conversion and retention
Solar, EV & Renewable Installers
Long-cycle survey and proposal follow-up
Another trade entirely? The engine adapts. Message us and we'll tell you honestly if it fits.
Works with what you've gotYour systems.
Your systems.
We configure the automation around them.
Nothing to migrate, nothing to retrain. We build the front desk around whatever you run — and if that's a paper diary and WhatsApp, that works too.
ServiceM8CommusoftJobberTradifyPaper diaryWhatsApp
Every moment, handled.
See how a team of always-on AI agents answers calls, books jobs, follows up leads and messages, and chases payments while you stay on the tools.
Live in 7 days. £297 monthly. No lock-in. UK-based.