The team

The people behind your
AI front desk.

Diagnostic, implementation, workflow design, handover, and ongoing optimisation for UK trade businesses that need enquiries, quotes, jobs, and payment actions to stop coming back to the owner.

Book a demo See pricing

How we work

UK-based, implementation-led, not self-serve SaaS.

We map how your trade business actually runs, configure CustomerJourneys.ai around your services, prices, diary, wording, and team handover, then keep tuning the workflow after launch.

Who we are

Leadership

Shaz Iqbal

Diagnostic, workflow design, and AI front desk implementation lead

Wasim Mirza

AI adoption, team handover, and ongoing optimisation lead

Advisory

Journey design advisors

Kishore Balasubramanyam

Alex Lattimer

Nigel Llnnane

Every moment, handled.

See how a team of always-on AI agents answers calls, books jobs, follows up leads and messages, and chases payments while you stay on the tools.