01
Shaz Iqbal
Founder and AI Capability Lead
Leads programme design, workflow facilitation and executive working sessions.
Programme designWorkflow facilitationExecutive alignment
Our team
Meet the people behind the programmes.
We design and facilitate applied AI programmes around real workflows. We bring the method, practice and challenge. Your team makes the decisions and owns implementation.
For functional leaders and People/L&D teams booking on behalf of a team.
Who you will work with
A small senior team, close to the work.
The people shaping the programme stay involved in the working sessions and the handover.
02
Wasim Mirza
AI Adoption and Programme Delivery Lead
Leads team practice, adoption planning and the handover into client-owned pilots.
Team practiceAdoption planningPilot handover
Our training partner
Workflow expertise, backed by specialist AI training.
CustomerJourneys.AI designs and leads every engagement. For selected programmes, DAY SEVEN adds specialist AI training and delivery capacity.
01 · CustomerJourneys.AI
Programme lead
Scopes the workflow, designs the programme, facilitates the workflow labs and measures change.
02 · DAY SEVEN
Training delivery partner
Supports selected programmes with practical AI skills, tool-specific learning and additional delivery capacity.
03 · Your organisation
Implementation owner
Owns policies, decisions, pilots and ongoing implementation.
You have one programme, one agreed scope and one accountable CustomerJourneys.AI lead.
Will DAY SEVEN be involved in every programme?
No. We involve DAY SEVEN when its training specialism or delivery capacity adds value. Their role will always be made clear in your proposal.
How a programme is staffed
The right people around one real workflow.
The team changes with the work. Accountability does not.
Programme lead
Shapes the programme around the buyer, team and workflow.
Adoption and practice
Helps people apply the new workflow to work they already own.
Specialist perspective
Adds relevant depth when the workflow or audience needs it.
Your team
Owns the decisions, approvals, pilot and ongoing use.
Specialist advisers
Extra perspective when the work needs it.
Advisers join when their experience fits the workflow, audience and agreed programme scope.
Kishore Balasubramanyam
Journey design adviser
01
Alex Lattimer
Journey design adviser
02
Nigel Llnnane
Journey design adviser
03
Bring one team and one workflow.
We will recommend the right programme or say if training is not the answer.