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Case study

Empire Home Solutions logo

An AI front desk that took the business off the owner's phone.

Home services · London

A growing home-services firm was losing enquiries out of hours and running everything through one overloaded owner.

01 · Strategy

Where we started

We mapped where revenue leaked between enquiry, quote and payment. The clear first win: a front desk that never sleeps — answering every channel, qualifying the work, and taking the chasing off the owner.

02 · Implementation

What we built

Calls, WhatsApp, web chat and web forms answered around the clock
Enquiries qualified and jobs booked straight into the diary
Payment chasing running automatically on overdue invoices
Built, tuned and managed end to end — integrated with how they work

03 · Outcome

What changed

  • A full AI front desk, live in production
  • The owner off the end of every call and message
  • Enquiries answered 24/7 instead of going cold
  • Impact tracked at 30/60/90 days as the engagement matures
I stopped being the person every problem came back to. I see the dashboard, and the next actions are there.
Director, Empire Home Solutions

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