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Case study
An AI front desk that took the business off the owner's phone.
Home services · London
A growing home-services firm was losing enquiries out of hours and running everything through one overloaded owner.
01 · Strategy
Where we started
We mapped where revenue leaked between enquiry, quote and payment. The clear first win: a front desk that never sleeps — answering every channel, qualifying the work, and taking the chasing off the owner.
02 · Implementation
What we built
→Calls, WhatsApp, web chat and web forms answered around the clock
→Enquiries qualified and jobs booked straight into the diary
→Payment chasing running automatically on overdue invoices
→Built, tuned and managed end to end — integrated with how they work
03 · Outcome
What changed
- ✓A full AI front desk, live in production
- ✓The owner off the end of every call and message
- ✓Enquiries answered 24/7 instead of going cold
- ✓Impact tracked at 30/60/90 days as the engagement matures
“I stopped being the person every problem came back to. I see the dashboard, and the next actions are there.”
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