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Case study
A Revenue Agent qualifying and progressing every enquiry.
Electrical · South London
A growing electrical firm was leaking enquiries and letting quotes go quiet.
01 · Strategy
Where we started
We put a multichannel Revenue Agent on the front line — qualifying demand the moment it arrives and keeping every quotation moving toward a decision.
02 · Implementation
What we built
→Enquiries qualified across phone, WhatsApp and web
→Quotations progressed for rewires, EICRs, consumer-unit upgrades and EV charger installs
→Every opportunity moved from first contact toward a booking
→Connected to how the team already works
03 · Outcome
What changed
- ✓More enquiries turned into booked, profitable work
- ✓Quotes progressed instead of going cold
- ✓The Revenue Agent working the front line, every hour
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