Quotes don't get rejected. They go quiet.
Most lost quotes were never declined — nobody followed up. The Customer Journey System chases every quote to a decision, on the systems you already run.
The cost of not chasing
The money is bigger than it feels. ServiceTitan's 2025 residential-services research found 47% of contractors earning over $10m say estimate follow-up drives 11–15% of their income. If nobody owns follow-up, that income is optional.
What disciplined follow-up looks like
You don't need to be pushy. You need to be present, on a schedule, with a reason to reply:
- ✓Same day — confirm the quote arrived and invite questions
- ✓Day 3 — answer the objection before it forms (price, timing, scope)
- ✓Day 7 — offer a short call; make deciding easy
- ✓Day 14 — ask directly: yes, no, or not yet?
The agent does this for every quote
The Customer Journey System reads open quotes from your CRM or job system — Joblogic, Simpro, BigChange, Commusoft and others — ranks them by value, and runs the follow-up to a decision. Your team approves every message. A monthly report shows what was recovered against a baseline you agreed.
Find out what your quiet quotes are worth
The Customer Journey Diagnostic (from £5,000, fixed, about two weeks) maps your last month of quotes: how many were chased, how many went silent, and what recovery would realistically return. The analysis is yours either way.
Questions
The honest answers.
How do you follow up on a quote without being pushy?+
Space it out, add value each time, and ask a clear question. A same-day check, a day-3 objection-handler, a day-7 call offer and a day-14 direct ask reads as professional, not pushy — silence is what loses the work.
What is quote follow-up software?+
Tools that remind or automate chasing sent quotes. Most send generic reminders. An customer journey system goes further: it reads each quote's context from your CRM, writes the chase, escalates conversations to your team, and reports recovered revenue.
Does this work with our CRM?+
It runs on top of the system you already use — Joblogic, Simpro, BigChange, Commusoft and others. Your system of record stays put.
What results should we expect?+
It depends on your quote volume, values and current follow-up rate — which is why we start with a diagnostic against your own numbers rather than promising a figure.
Find the part of your customer journey worth fixing first.
A free 30-minute Journey Review. We identify the highest-value gap and tell you what should happen first.