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Losing jobs before the first conversation happens
Calls missed. Web enquiries answered hours late. Leads gone cold before anyone followed up. The customer moved on before your team even knew they existed.
Front end brokenAI Systems for UK Trades Businesses
For trades businesses that need
an AI system, not more software.
We diagnose where revenue is being lost across first response, booking, follow-up, and operations — then build and run the AI system that fixes it.
20 minutes. We find the friction. You keep the findings — no obligation.
✓Built around your operation✓Live in 7 days✓No lock-in✓UK-based
We are not this
✕Off-the-shelf software with features you configure yourself
✕A marketing agency running campaigns
✕A chatbot provider with a monthly SaaS fee
We are this
An AI implementation partner
for UK trades businesses.
→We sit with you and map how your business actually works
→We find where jobs are being lost and customers are falling through
→We build the system around what we find — not what we assume
→We run it with you, ongoing
Founder experience
Before CustomerJourneys.ai, the founder worked with teams across brands and agency groups including Adobe, GroupM, Carat, Dentsu Aegis, Disney, Meta, Amazon, and IPG. That experience now gets applied to diagnosing and fixing operational gaps in trades businesses.
What we are
Not software.
Not an agency.
Not a chatbot.
We are
An AI implementation partner for UK trades businesses.
That means
We sit with you, map how your business actually works — how jobs come in, how your team responds, how customers move from first contact to completed job — and we find where the gaps are.
Then we
Build the system. Configure it around your operation. Run it with you. Every client is different. Every implementation starts with what we find — not what we assume.
The real problem
The issue is not that good tools do not exist.
It is that nobody built them around your business.
"Off-the-shelf software gives you features. It does not give you a working system."
You end up with tools that do not connect. Automations nobody configured properly. A CRM your team ignores. A customer experience that still depends entirely on whoever picks up the phone.
The problem was never the software.
It was that nobody mapped your operation first — understood your jobs, your team, and your customer flow — before building anything.
That is the gap we fill.
We do not arrive with a pre-built product and ask you to fit into it. We spend time understanding how your business actually runs before we touch a single tool.
What trade you are in. How jobs come in. Who handles what. Where customers currently fall through. What your team does and does not do consistently.
The system we build is a direct answer to what we find. Not a generic trades template. Not a demo we dress up for your sector. Yours.
What the diagnostic uncovers
Every trades business has a different combination
of the same problems.
The diagnostic tells us which combination is costing you the most, in what order to address it, and what a working system looks like for your specific operation.
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Front end working — middle is broken
Quotes issued and forgotten. Jobs booked but not confirmed. No-shows nobody prevented. Work coming in but falling apart between first contact and completed job.
Pipeline leaking👤
Operation still runs through the owner
Every decision, every exception, every problem landing back on one person — no matter how many people are on the team. You cannot scale what only you can run.
Owner-dependentMost businesses have elements of all three. The diagnostic tells us which combination is costing you the most, in what order to address it, and what a working system looks like for your specific operation — not a generic trades business. Yours.
How it works
Start with a conversation.
Leave with a system.
Four stages. One continuous engagement. Each stage informs the next.
01
Free · 20 minutes
Free Audit
Free
A 20-minute working call to spot the obvious revenue leakage across enquiries, booking, follow-up, and operations. You keep the findings whether you proceed or not.
02
Paid · credited back
Full Diagnostic
£1,000 — credited against implementation
A detailed diagnostic across your customer journey and internal operation. We identify the gaps, prioritise them, and put a commercial value on fixing them. The £1,000 is credited back if you proceed.
03
Scoped after diagnostic
Implementation
From £5,000
We build the system the diagnostic specifies around your trade, team, tools, and workflow. No generic package. No off-the-shelf setup.
04
Ongoing
Ongoing Partnership
From £1,000/mo
We stay involved: monitoring, tuning, and extending the system as your business grows.
We take on a maximum of 5 new implementations per month.
What we build
Across customer experience and internal operations —
based on what the diagnostic reveals.
Not every client needs all of this. You get what your business actually needs, built in the order that delivers the fastest return.
Customer-facing
How your customers experience your business
→Instant response across the channels your customers actually use
→Lead qualification, survey booking, and job booking
→Quote and proposal follow-up — stalled work chased automatically
→Reminder, confirmation, and rebooking flows
→Review generation, repeat work, and lapsed customer reactivation
Built to cover the front-end gaps that cost trades businesses work: response, booking, follow-up, and repeat revenue.
Internal operations
How your business runs behind the scenes
→Job handoff, dispatch, and team notification workflows
→CRM configuration, data hygiene, and pipeline control
→Reporting on enquiry handling, conversion, and recovered revenue
→System integration across your existing tools
The goal: a business that runs consistently across quoting, handoff, dispatch, and reporting, without everything coming back to the owner.
Results
What changes when
the system works.
“We had enquiries coming in from four different places and no consistent way of handling any of them. Within three weeks we had one system, one process, and a clear picture of every lead in our pipeline for the first time.”
Heating engineer, 6-person firm, West London
“I stopped being the person every problem came back to. The system handles the first response, the follow-up, and the booking confirmation. I see the dashboard. That's it.”
Plumbing director, 4-van operation, Bristol
How a West London Plumbing firm recovered £8,400/month in missed jobs
Read the case study walkthrough for the architecture, implementation, and result.
Who this is for
UK trades businesses with 2–200 staff
who have outgrown how they currently operate.
This is for you if
You're not struggling to find work. You're struggling to handle it consistently.
✓You're losing jobs you don't even know you lost — calls missed, enquiries gone cold
✓Your business still depends too heavily on you personally to run day-to-day
✓You've tried software before — it did not stick because no one understood your operation first
✓You want a system that fits your business — not a generic trades template
✓You're ready to invest in a proper implementation, not a cheap tool
This is not for you if
We're selective. Not every business is the right fit.
✕You're a sole trader looking for a cheap automation tool
✕You want software you can set up and manage yourself
✕You're not ready to invest in a proper implementation
Pricing
Three stages.
One continuous engagement.
We take on a maximum of 5 new implementations per month. Start with the free audit to check the fit.
Free Audit
Free
A 20-minute working call to spot the obvious revenue leakage across enquiries, booking, follow-up, and operations.
The natural starting point.
Full Diagnostic
£1,000
A detailed diagnostic across your operation. We identify the gaps, prioritise them, and put a commercial value on fixing them.
Credited back if you proceed.
Implementation
From £5,000
The system the diagnostic specifies, built around your trade, team, tools, and workflow.
Scope set by the diagnostic.
Ongoing Partnership
From £1,000/mo
We stay involved: monitoring, tuning, and extending the system as your business grows.
Month to month. Cancel with 30 days' notice.
The guarantee
If the first 30 days do not show measurable improvement in the area we diagnosed, that month is free. We designed the diagnostic. We built the system. We own the result.
No lock-in. Month-to-month on the ongoing partnership. Cancel with 30 days' notice. We keep clients because the system works — not because leaving is complicated.
If your business is ready for a system built around how it actually works — start here.
The free audit costs nothing. It takes 20 minutes. And it tells you whether there's a clear opportunity worth pursuing. If there is, the diagnostic is the natural next step. If there is not, we'll tell you — and you'll still leave with something useful.
✓20 minutes✓No obligation✓Real findings for your specific business
Book Your Free Audit →
Or call us directly +447396 824192